PERSONALIZATION & ORDERING
How do I personalize my gift?
Enter the name, date or wording in the personalization box on the product page before adding it to your cart.
What if I make a spelling mistake?
Email support@worthygifts.com as soon as you can. Because everything is made to order, we can usually fix it if production hasn't started.
Can I cancel or change my order?
Contact us as soon as possible. Changes are only possible before production begins.
MATERIALS
What is the jewelry made from?
Materials are listed on each product page. Our Love Knot Necklace, for example, is 14k white gold or 18k yellow gold over stainless steel, set with a 6mm round-cut cubic zirconia.
Are the stones real diamonds?
No. We use premium cubic zirconia — cut and set to catch the light, at a fraction of the cost.
QUALITY
Is the jewelry solid gold?
No — it's gold over a stainless steel core. The steel gives the piece its strength; the gold layer gives it its finish.
Will it look exactly like the photos?
Some listings use life-like renderings rather than photographs, so small differences are possible. If something looks wrong, email photos to support@worthygifts.com and we'll review it.
CARE & USE
How do I look after my jewelry?
Wipe it with a soft dry cloth and store it in its box away from damp. Put it on after perfume, lotion and hairspray, not before.
Can I wear it in the shower or swimming?
We'd recommend taking it off first. Water, chlorine and salt shorten the life of any plated finish.
SHIPPING & DELIVERY
When will my order arrive?
Your order is made in 1–2 business days, then ships free in 5–8 business days — about 6–10 business days in all. Express shipping is $19.95 and delivers in 2–3 business days once dispatched.
How much is shipping?
Standard shipping is free on every US order, with no minimum spend. Express is $19.95.
Is there an order cut-off time?
Orders placed before 3:00 PM EST on a business day start processing the same day. Anything later moves to the next business day.
Do you ship outside the USA?
Not yet. We currently ship within the US only, and we're working on expanding.
Which carrier do you use?
UPS.
How do I track my order?
We email a tracking number as soon as your order ships. Follow it on our Track Your Order page or directly with UPS.
I haven't received my order
Email support@worthygifts.com with your order number and we'll track it down for you.
RETURNS & REFUNDS
What is your return policy?
You have 60 days from delivery to return anything unused, in its original condition and packaging. There's no restocking fee.
Can I return a personalized item?
Yes, under the same 60-day terms.
Who pays for return shipping?
If the item arrived damaged or defective, we do. If you've changed your mind, return shipping is yours — we'd suggest a tracked service.
How do I start a return?
Email support@worthygifts.com before sending anything back. We'll issue a Return Authorization number to write on the outside of the package.
When will I get my refund?
Within 10 business days of us receiving and inspecting your return, back to your original payment method.
My order arrived damaged. What now?
Email photos of the item and packaging to support@worthygifts.com within 24 hours. We'll send a replacement free and cover the return shipping.
Can I exchange instead of refund?
Yes, within 60 days. You cover return shipping on the original item and shipping on the replacement.